Delhi Metro ticketing service on all circuits now available on WhatsApp; find out how

Delhi Metro: Delhi Metro Rail Corporation (DMRC) has expanded the use of its WhatsApp-based ticketing system. Initially launched on the Airport Express Line in June, the system's remarkable performance has prompted the DMRC to extend its availability to nearly all Delhi-NCR lines, including the Gurugram Rapid Metro. This service expansion is the result of a collaboration between Meta and its authorized partner, Pelocal Fintech Pvt. Ltd.

Delhi Metro announces WhatsApp-based ticketing

Since its introduction in June, this service has been providing valuable assistance to numerous passengers throughout the region. Using this feature is straightforward: users only need to send a 'Hi' message to +91 9650855800 on WhatsApp, or they can opt for the convenient option of scanning a QR code to effortlessly purchase metro tickets. The user-friendly WhatsApp chatbot is available in both Hindi and English. This service has now been extended to include 12 Metro lines, comprising a total of 288 metro stations, including the Gurugram Metro Line. With this expanded feature, metro travelers can conveniently buy their metro tickets from the comfort of their own homes.

In a statement, DMRC said, "WhatsApp is the preferred messaging platform for the majority of Indians, and buying a metro ticket will now be as easy as messaging a friend or family member. We are confident that this integration will encourage more commuters to choose the Delhi metro as their preferred mode of travel."

Key points to remember

• Users can generate up to six QR tickets at once.
• Ticket bookings are available between 6 am and 9 pm for all metro lines, except the airport line, which offers bookings from 4 am to 11 pm.
• Ticket cancellations are not permitted.
• A marginal convenience fee applies to transactions made via credit or debit cards.
• There is no convenience fee for transactions made using UPI.

The innovative WhatsApp ticketing service is poised to revolutionize the accessibility of metro tickets for travellers. This convenient method of acquiring tickets reflects the DMRC's dedication to continually enhancing the metro journey experience for its passengers.

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