Consumers who paid in advance for a mobile phone but never received it will be paid Rs 42K from Flipkart

E-Commerce giant Flipkart, was fined by the Bengaluru Urban District Consumer Disputes Redressal Commission for failing to deliver a customer's mobile phone even after receiving full payment in advance.

Flipkart fined by Bengaluru Consumer Court for failing to deliver a mobile phone despite receiving advance payment from consumer

The decision was made by the chairperson of the Bengaluru Urban District Consumer Disputes Redressal Commission, who also ordered the e-commerce company to pay a fine of Rs 20,000, a legal expense reimbursement of Rs 10,000, and an amount equal to Rs 12,499 (the cost of the mobile phone) with yearly interest of 12%.

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Flipkart receives Rs. 40,000 fine from Bengaluru Consumer Commission, which comprises the cost of the mobile phone, 12% monthly interest, a Rs. 20,000 fine, and Rs. 10,000 in legal expenses

Divyashree, a Rajajinagar resident who lives in Bengaluru, filed a complaint with the commission and stated that she had purchased a Rs 12,499 mobile phone from Flipkart. She further claimed that the company failed to deliver the phone to her even after receiving full payment. Flipkart received notice from the consumer court, but the company failed to send a representative to the commission.

FlipKart has been castigated by the Bengaluru Consumer Court, which found that after making the entire payment, the consumer never received the mobile phone and had to endure emotional trauma. It went on to say that the consumer had complained to customer service numerous times, but she had received no answer.

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